This website document details the main term and conditions of the FlexiDrive rental contract. When mentioned “we”, “us”, “our”, Vrooma Vehicles, or “Lessor”, we mean Vrooma Vehicles Ltd, When we refer to “you”, ”your”, or “hirer” we mean the hirer, person or corporate entity who is party to, and signing this contract to hire a vehicle as detailed within this contract. When we refer to “vehicle”, “the vehicle”, “goods” we are referring to the vehicle which is being hired. When we refer to “contract”, “this contract”, “rental agreement”, “hire agreement”, “Subscription”, we are referring to the rental agreement to which you would enter in to and you would be bound to these terms and conditions as a condition of this hire should you proceed. When we refer to the “term”, we mean the total term of your chosen vehicle as defined within the contract you choose to proceed with. The term “month, months, monthly” relates to a 28-day (4-week) hire period.
Your contract with us
Should you wish to proceed and hire a vehicle on our FlexiDrive Subscription, you accept the terms and conditions which relate to your rental agreement.
Please read this agreement carefully. If there is anything you do not understand, ask a member of our staff to explain it.
1. Legal Responsibility
You must be age 18 or over and be legally able and entitled to enter into this legally binding contract and accept the responsibility for the financial obligation and the issues, legal and otherwise that directly and indirectly relate to you driving and accepting the hire of a FlexiDrive vehicle rental. If a Limited Company, the signatory to this contract must an authorised director. If a Partnership, two partners must sign this contract.
2. Driving Licence
To qualify for any hire vehicle on this contract, you must have a full, valid UK driving licence that legally entitles you drive the vehicle detailed in this agreement for the full term of the contract. You must have held this full driving licence for a minimum period of 6-months. You can have no more than 9 (nine) penalty points on your licence prior to taking possession of your car. We must be given permission to obtain evidence of your driving licence status with a DVLA licence check code. These requirements apply to any other driver to which we give approval to drive the vehicle. So, we can confirm your continued eligibility to drive and comply with the terms and conditions of this contract, it is hereby a condition that by agreeing to this rental contract, you will provide us with your permission to conduct periodic DVLA check code checks as we deem necessary.
3. Permission to Drive the Vehicle
To drive this vehicle, any driver must comply with Section 1. & 2. You must obtain prior permission from us if you wish to add any additional driver(s). We reserve the right to remove permission for any person to drive our vehicle at any time. If permission is removed, you will no longer have our permission to use the vehicle although you must keep the vehicle fully insured on a comprehensive basis until it is collected or returned to us. If we believe you have given us false information, or for whatever reason we deem relevant, we always reserve the right to take back the vehicle without giving you any notice.
4. Vehicle
The vehicle you will receive will be new or nearly new and be the standard specification and features for that model of vehicle as specified by the manufacturer. Although we will endeavour to supply one of your chosen colour choices, the colour of the vehicle allocated and delivered to you cannot be guaranteed and you agree to accept delivery of your car accepting this. You may, in certain instances, and at our discretion, receive a vehicle that has had some extra specification added. Advance notice of this will be provided so you can update your insurance. You cannot choose to have any optional extras added to the vehicle.
5. Payment Terms
You agree to make the initial payment and all future rental payments when due as we require with your chosen vehicle. Payments can be made by bank transfer, debit card or credit card. We reserve the right to change the acceptable payment method and will provide you with 30-days prior notice of any payment method change. Any payment for fines, penalties or similar can also be made by bank transfer, debit card or credit card. Any rental payment not made on the due date will incur a daily late payment fee per day or part off, in addition to the normal hire rate applicable. Persistent failure to make the rental payment on the due date may result in Vrooma terminating your contract early and requiring the early return of your vehicle. A late payment charge applies to any other invoiced item. We may allocate any payment made towards your rental accounts to any element of any amount due relating to your any rental accounts with Vrooma Vehicles Ltd.
6. Rental Term
You will hire the vehicle for the term specified for your chosen vehicle. If you do not return or make the vehicle available for collection on the specified collection date and time, you will be breaking the terms and conditions of this agreement. We will charge you for every day, or part of a day you have the vehicle after you should have returned it to us. The charge is equal to double the daily rate. The daily rate is calculated at 1/28th of the normal monthly rate as detailed in this agreement, for each full or part of any day. If we permit an extension to the term of the hire, or you are in possession of the vehicle beyond the end date of this contract, the same terms and conditions of this Rental Agreement will apply until the vehicle is returned to us.
7. Delivery & Collection
7.1 Delivery and Collection instructions will be provided to you by email. The vehicle will be delivered by agreement of a mutually convenient date. The day of delivery will be specified, and the vehicle will normally be delivered between 8am – 9pm. The time cannot be specified in advance on any delivery or collection although the driver will usually call you at least an hour prior to arrival. When the vehicle is collected, we will inform you of the collection date and confirm the appointment with you. You agree to make the vehicle available for us to collect on the appointment date we specify.
7.2 Your vehicle may have some slight cosmetic damage or marks which will be highlighted to you at delivery. You are not responsible or liable for any damage present prior to, or at the delivery appointment of the vehicle to you. If your vehicle has some slight cosmetic damage or marks, your contract and order remains valid.
7.3 If you break our agreement, or due to non-payment or other circumstances we deem relevant, we can require the immediate return of our vehicle. This can be by collecting our vehicle by appointment at a date we specify from the address we specify, usually your home address or other address that we should agree to.
At our discretion, we may request or require you return our vehicle to us, at an address and time and date we specify. This is strictly by appointment only. Should we deem it necessary that there has been insufficient co-operation from the hirer regarding arranging a firm collection appointment, at our discretion, we reserve the right to collect our vehicle without any notice to you and where we deem it necessary, we may appoint vehicle recovery agents to repossess our vehicle. As the hirer, you would be responsible for any recovery costs, plus an administration charge.
8. Mileage
The mileage displayed at the time of delivery and collection will be considered to be verified by you as correct. The mileage covered by the vehicle must not exceed the number of miles specified within the rental agreement. At our discretion, at any point within the contract term, if the allowable mileage is exceeded significantly or we identify a pattern of high mileage use, we may require the immediate return of the vehicle. Any excess mileage charge as set out in the rental agreement will be levied for each mile covered in excess of the Maximum Mileage stated in your rental agreement.
9. Smoking
Smoking is prohibited in our vehicles. If it is necessary to remove the smell or damage of smoke from the vehicle, we will consider that to be damage and charge accordingly for the full cost of having the smell and/or damage professionally removed.
10. Pets
We accept that hirers may transport pets within the vehicle, however, please ensure the vehicle is returned free of animal odour or hair/fur. This will usually require a specialist valet. If it is necessary to remove the smell of pet or hair/fur from the vehicle we will consider that to be damage and charge accordingly for the full cost of having the smell and/or damage professionally removed and repaired.
11. Your responsibilities & Vehicle Damage
11.1 You must inspect the vehicle and any accessories we provide before you take possession of the vehicle. If you are not satisfied with the vehicle or you do not think the condition of the vehicle meets our pre-rental/delivery inspection report, you should let us know prior to accepting the vehicle.
11.2 You must look after the vehicle, any accessories and the keys or other locking devices for the vehicle. You must always lock the vehicle when you are not using it and use any security device which is fitted or which we supply. You must always protect the vehicle against weather conditions which could cause damage. You must make sure that you use the correct type of fuel and fluids in the vehicle. You are responsible for the financial cost for any repair or remedial work required to correct or repair the items described in this section.
11.3 You are responsible for any damage to the vehicle. You will have to pay our costs for bringing the vehicle back to the condition stated in the pre-rental/delivery inspection report. This could include the cost of any damage inside and outside the vehicle, cleaning costs if the vehicle is dirty, and replacing any items or accessories. It is your responsibility to manage vehicle damage as and when it occurs. If the vehicle is returned with unrepaired or poorly repaired damage, you will be charged. Vehicle damage includes, but is not limited to, items such as damage to the alloy wheels, tyres, bodywork scuffs/scratches/dents, windscreen chips/cracks, stains/tears/rips on the upholstery, scratches to interior trim, lost or unreturned keys etc. You should have any mechanical faults or other that is covered by the manufacturer’s warranty, repaired prior to collection/return date of the vehicle. Any mechanical faults or other damage not repaired by the collection/return date will be chargeable to the hirer.
11.4 You must not sell, hire out, or dispose of the vehicle or any of its parts. You must not give or try to give anyone legal rights to the vehicle, or it’s use or transfer legal ownership or possession. You must not allow anyone to drive the vehicle who is not insured on a fully comprehensive basis on your insurance policy and has not received our prior permission to drive the vehicle. Any driver must be legally entitled to drive the vehicle and approved by us to do so.
11.5 You must not let anyone work on the vehicle without our prior permission. Any parts fitted to the vehicle must be manufacturers original parts, provided and/or fitted by a main dealer. Such permission will only be provided by us in writing by letter or email.
11.6 You must let us know as soon as you become aware of a fault with the vehicle, or if the vehicle is stolen or involved in an accident. We will provide you with details of a course of action to take.
11.7 If we have agreed to deliver the vehicle to an address you give us, you will be responsible for the vehicle from the time we deliver the vehicle to you. You must have it insured on a fully comprehensive basis, from no later than 6.00am (morning) of the appointed delivery day.
11.8 Unless we have agreed to collect the vehicle from you, you must return the vehicle to the location we appoint and at a time we confirm to you. When you return the vehicle, our staff must check its condition. If we have agreed to allow you to return the vehicle outside of our opening hours, you will stay responsible for the vehicle and its condition until our staff have checked it. We may need to clean the vehicle before our staff can check its condition.
11.9 In the event of a manufacturer’s factory recall, upgrade or similar, we will inform you of this and require you to arrange an appointment with your local, main dealer to have whatever work is required carried out to the vehicle. The work carried out to the vehicle will be under the manufacturer’s warranty with no cost to you. In this instance, we will reimburse you £50 for your time. This payment will be credited to your designated bank account.
11.10 You must not carry any object or substance which, because of its condition or smell, may harm the vehicle or delay us renting or selling it. You will be responsible for the cost of any remedial and/or valeting work required to remove any smells or remaining substances in the vehicle.
11.11 Only use manufacturer approved repair centres to carry out any repairs to your vehicle. You should retain the invoice for such work as proof that it has been carried out by a manufacturer and insurance company approved repair centre. You must not let anyone work on the vehicle without our prior permission. Any parts fitted to the vehicle must be manufacturers original parts, provided and/or fitted by a main dealer. Such permission will only be provided by us in writing by letter or email.
11.12 If the vehicle is not repaired to an acceptable standard, then, on the return of the vehicle or before, you will be liable for the cost of carrying out such further work as is necessary to return the vehicle to the appropriate standard. You will be responsible for the cost of any remedial work required.
12. What to do in the event of an incident or damage.
If your Vehicle becomes damaged, you must inform Vrooma Vehicles Ltd on 01244 604685 or email rental.team@vrooma.co.uk for authorisation and advise on how to proceed with any repair work. We will advise you if you should proceed with the repair work by submitting an insurance claim, or if you can proceed with repairing the damage at your own expense.
13. Our responsibilities
13.1 We have maintained the vehicle to at least the manufacturer’s recommended standard. The vehicle is roadworthy and suitable for you to use at the start of the rental period.
13.2 We are not responsible for any loss which is a side effect of the main loss and which we or you could not have predicted, such as loss of profits or loss of opportunity (for example not being able to go to a business meeting).
14. Conditions for using the vehicle.
14.1 You must not rent or hire the vehicle to anyone else. You must not let someone else use it that has not been permitted by us to do so.
14.2 You must not use for any unlawful purpose or in a way which would cause nuisance.
14.3 You must not carry passengers for a fee (except for minibuses which you have a valid operator’s licence for) which also excludes use as a taxi, chauffeur hire, car share, driving school or similar.
14.4 You must not use the vehicle for driving lessons.
14.5 You must not tow or push any vehicle, trailer or other object, without our written permission.
14.6 You must not take the vehicle racing, pace making, or to test the vehicles reliability or speed, or partake in any track-day or organised race events.
14.7 You must not take the vehicle off road or on roads unsuitable for the vehicle.
14.8 You must not allow the vehicle to be driven or if the driver has been drinking alcohol or taking non-prescription drugs.
14.9 You must not take the vehicle outside the United Kingdom, unless we have given you permission and a VE103B Vehicle on Hire Certificate. The VE103B can be ordered from us via email. Please allow up to 5-working days from time of order to receipt of certificate.
14.10 You must not load the vehicle beyond the manufacturer’s maximum weight recommendations.
14.11 You must not carry unsecured loads.
14.12 You must not carry more passengers than the vehicle was manufactured to legally carry.
14.13 You must not allow a driver who does not have a valid operator’s licence (if it is a goods vehicle or a vehicle requiring a public service licence and does not have our permission to drive the vehicle.
15. General Terms that Apply
15.1 Should you incur any liability to any of the following fines, penalties or charges, or, if we receive fines, penalties or charges from a third party in relation to you, you will be responsible for paying the following charges which may be subject to VAT.
15.2 We will charge you for every day, or part of a day you have the vehicle after you should have returned it to us. We will charge you for every day, or part of a day you have the vehicle after you should have returned it to us. The charge is equal to double the daily rate. The daily rate is calculated at 1/28th of the normal monthly rate as detailed in this agreement, for each full or part of any day.
15.3 A refuelling service charge if you did not return the vehicle to us with the agreed amount of fuel/electric charge, being the same amount of fuel/charge as when you accepted the car initially. The labour cost will be based on the cost of fuel, electric, plus a labour charge for all vehicles.
15.4 You are responsible for any charges and legal costs for any fine or charge levied by a third party, for example, although not exclusively, congestion charge, road-traffic offence or parking offence, or any other offence involving the rental vehicle, including costs from the vehicle being clamped, seized or towed away etc. You are responsible for paying the appropriate authority or company for any charges and costs levied to you directly, when and if they ask for these payments. You may exercise your legal right of appeal if relevant. Any charges, costs and fines that come to us, may be paid by us to the relevant authority at our discretion, with any relevant cost and/or expense recovered from the hirer. In each instance an administration charge for processing each notice will apply. Our administration fee is for the work (administration & labour) completing, advising and processing the paperwork and is not relevant to any fine directly, or any appeal outcome.
15.5 You should care for your vehicle for the duration of the hire. Any damage will be inspected, and you will be charged for damage that has not been repaired in accordance to our requirements. You should not proceed to repair any damage without informing us first and receiving our permission to proceed. This permission will be issued by email.
15.6 You are responsible for the cost of replacement of the vehicle if it is stolen or written off, or the full cost of repairing any damage.
15.7 Any recovery charges arising from the any third party and/or the police, or any other public organisation (or their agents) who have seized the vehicle. You will also have to pay us a loss-of-income charge while we cannot rent out the vehicle. We will charge you for every day, or part of a day we do not have the vehicle. The charge is equal to double the daily rate which is calculated at 1/28th of the normal monthly rate x 2 as detailed in this agreement.
15.8 We reserve the right to apply interest to any amount you do not pay us on time, at the rate of 8% a year above the Bank of England base rate. We will work out all charges in line with this agreement, and they will be subject to VAT.
i) Any excess mileage charges if you exceed the mileage specified on the agreement.
15.9 If we are required to commence any court and/or arbitration proceedings to recover goods or a debt, we will charge you whatever legal costs we incur, plus an administration charge in each instance. You are responsible for all charges, even if you have asked someone else to be responsible for them.
16. Tyre Wear and Damage
All tyres including the spare must be maintained and returned in a legal condition and comply with the vehicle manufacturer’s recommendations of tyre type, size and speed rating. On return of the vehicle, there should be no damage to the sidewalls or tread and if you need to replace a tyre(s), it needs to be replaced, with the same manufacturer, model and speed rating. Re-moulds, incorrect tyre(s) and budget brand replacement are not acceptable and will require replacement (at your expense) when the vehicle is returned.
17. Servicing and Documentation
It is your responsibility to check and arrange for the service of your car if this becomes necessary. This is sometimes shown within the dashboard as the service becomes close, or you should check with a local manufacturer’s dealership. Unless specifically agreed in writing by us, regular maintenance should be carried out at a manufacturer’s dealership only, according to the manufacturer’s guidelines using genuine manufacturer parts. Proof of purchase and/or work done is required and must be placed in the service book along with the service book being stamped, with copies of the service receipt emailed to rental.team@vrooma.co.uk within 24-hours of the service date. A copy of the service receipt should also be placed in the passenger side “glove box”. All vehicle handbooks and fully stamped service records including the service invoice must be in the vehicle at the point of collection. If you fail to do this, charges may be applied. The charges for a missed or late service, will be the cost of us having a service at a main dealer, plus a fee to reflect the cost to reinstate the vehicle’s warranty and/or to compensate for the loss of residual value as a result of the vehicle not being serviced at the correct interval, or not having a full-service history. If the vehicle requires additional work to be carried out to reinstate the warranty this will also be chargeable.
18. Fuel on Collection
On collection by our driver, the fuel reserve light must not be showing, and a minimum of 50 miles range must be showing. Electric vehicles must have a minimum of an 80% charge showing.
19. Collection and Inspection
19.1 Prior to the collection, you will be sent an appointment email confirming details of the collection appointment. This will include a link for you to complete a “Vehicle Photo Report” using your mobile phone. This is required prior to the collection.
19.2 Vrooma will contact you to arrange a collection appointment prior to the end of the hire period, however, if, for whatever reason an appointment has not been made, you must make the vehicle available for collection on or before the last day of the hire period and you must contact Vrooma at least five working days prior to the end of the hire period to arrange a mutually acceptable collection date. If the hirer does not provide at least five working days’ notice, this may result in late return fees. Please ensure your vehicle is available between 8am – 9pm on your confirmed collection date. Failure to do this may result in an abortive collection charge.
The collection agent will complete a very basic ‘walk-around’ inspection and complete a vehicle condition report (VCR) with photos. You will be provided with a copy of this via email. The hirer is responsible for being available at the collection appointment to sign for the handover of the vehicle. If the hirer cannot be available for the handover appointment, the hirer may nominate another person (age 18+) to conduct the handover appointment on their behalf. If this is to be done, the hirer must email us the name and mobile number of the nominated person. The VCR is a vehicle movement report and should not be confused with the comprehensive report “End of Hire Report” which is conducted when the vehicle returns to our location. You will be asked to sign the VCR to confirm you, or your nominated person agree with the report and a copy will be provided to you. Once the vehicle has been returned, a comprehensive inspection which will report on the condition of the vehicle on its return including miles driven and any damage and the cost of repair. This inspection is usually conducted within 10-working days of the vehicle’s return. A copy of this report will be made available to you with our invoice for any chargeable damage or other end of hire costs.
If you do not dispute the invoice within 72 hours of receipt, we will consider that you have accepted the damage and any other items within End of Hire Report are accurate and that the charges are due and payable.
Once our collection agent has arrived at your premises to collect the vehicle you cannot retain the vehicle and it will be collected.
20. Property in the Vehicle
You are responsible for removing your personal belongings from the vehicle at the end of the rental period and the previous day prior to return/collection. We are not responsible for any items you leave in the vehicle. If you do leave items in the vehicle, we may agree to keep them for you to collect within a reasonable time or agree to courier or post them to you at your expense. We may charge you reasonable costs for storing the items.
21. Refundable Security Deposit
Prior to the delivery of the vehicle to you, you may be required to lodge a refundable security deposit as specified within this contract. This will be refunded to you within 28-days from the end of the contract term or when the vehicle has been returned, whichever the latter. We reserve the right to deduct the cost of any excess charges, damage to the vehicle, or any monies due, outstanding fines or penalty charges issued prior to the refund.
22.1 If you require any other person to be included on your policy to drive the vehicle, their details must be provided to us for prior approval. The same driving licence and insurance requirements as per this agreement, apply to and are required for any additional driver on the policy.
22.2 With the refundable deposit quoted with this agreement, the insurance excess for personal hirers must not exceed £500, and for Limited companies must not exceed £1,000. If a personal hirer requires an increased excess of up to £1,000 (one thousand pounds), being the maximum we will accept, you will be required to increase your refundable security deposit to an amount equal to the amount in excess of the £500. Example: You total policy excess is £700. You will need to lodge a £200 refundable security deposit with us being the amount over the allowable £500.
22.3 You must prove evidence to us that this motor insurance is valid by producing and supplying a copy of the Policy Schedule, Statement of Fact and Certificate of Motor Insurance to us, plus any other policy information we require. We will require you to inform your insurers of Vrooma Vehicles Ltd as the registered owner and keeper of the vehicle.
22.4 We have the right to agree or decline:
a) The elements of cover you include or exclude;
b) The type of policy you choose; and
c) The insurer you choose.
We must be satisfied with the insurance cover and policy conditions, and you must not change them without our prior permission to do so.
22.5 If the vehicle is damaged or stolen, we will be party to and assist in negotiations relating to any settlement for loss or damage with your insurers, and Vrooma Vehicles Ltd will receive any financial settlement. If in error, the insurance company pays any money to you directly, within 24-hours you must inform us and pay the money directly to Vrooma Vehicles Ltd.
22.6 The hirer permits us or parties we appoint to take communicate, action and take legal action through your insurer or any third party regarding any claim. You are responsible for and are liable to pay the full cost of any damage or related costs if the claim through the policy you have arranged fails and the vehicle is damaged, lost or stolen, or a third party makes a claim.
22.7 In the event of an insurance ‘right-off’, the total cost of the contract as if it had run to the end of the agreed term within this contract will become due. The contract will then terminate when this amount has been settled in full. We will then permit you to apply for another vehicle to replace the right-off. Your application will be subject to status and subject to model availability and prices at that time.
22.8 In the event your insurance policy will not cover all or some of the financial amount of any claim or incident, you are personally liable for the cost of repair, replacement or other costs resulting to from theft or any material damage to the vehicle, any personal injury or claim against yourself or any third party in connection to any incident involving the vehicle.
22.9 We will make initial and ongoing checks to verify the details of your insurance policy and to confirm it remains on risk. Failure to maintain a valid Motor Insurance policy as we require, will result in the immediate collection of the vehicle.
23. What to do if you have an accident or the vehicle is stolen
23.1 If you are involved in an accident, you should not admit that you are responsible at the scene of the incident. You should describe the situation as fully as possible when you are asked to do so by police. You should obtain the names and addresses of everyone involved, including witnesses.
You should also do the following where relevant:
a) Make sure the vehicle is secure.
b) Contact 999 if any person is injured.
c) Involve the police straight away if anyone is injured or if there is a disagreement over who is responsible; and
d) Contact us as soon as practicable, and within 24-hours at the latest. You must then complete an accident report summary we will email to you.
e) If the vehicle has been stolen, you must inform the Police and inform us as soon as you are aware and confirm this by email.
f) Inform us of the recovery agents and/or Bodyshop the vehicle has been taken to.
23.2 In the event of an accident or incident resulting in damage and/or your inability to drive the vehicle, you remain liable and responsible for maintaining the payments as defined within the contract. In the event the vehicle is stolen, you remain liable for payments as defined within this contract, until the full cost of the vehicle and any associated costs has been settled.
24. Directors – Personal Guarantee
When this contract is in the name of a Limited company, the director who is the signatory to the contract also agrees to provide a Personal Guarantee to meet ALL the financial and other commitments as detailed within this contract, in the eventuality Vrooma Vehicles Ltd has determined the hirer Limited company is/has failed to meet its obligations under this contract, for whatever reason.
25. Loyalty Bonus
The Loyalty Bonus permits you to apply to hire your next vehicle to replace the vehicle detailed within this rental agreement from us on the following payment terms. You pay the normal monthly payment of the vehicle you choose and a document fee. You do not need to pay a large first payment normally required when hiring your car for the first time. If the refundable security deposit required on the new vehicle is more than you have already paid, you will be required to top-up this up to the new amount required.
To be eligible to qualify for the Loyalty Bonus,
25.1 You must have satisfactorily completed and complied with all of the term, conditions and collection procedures regarding your previous vehicle.
25.2 You must have completed the whole term you have agreed to hire the vehicle with consecutive 84-days contracts to qualify i.e. 6-month, 12-month etc, for example: if a 6-month rental this would be 2 x 84-day hire periods.
25.3 Your monthly payments and any related costs such as fines, parking notices, damage or end of hire costs etc, must be paid up to date before delivery of a replacement vehicle will be arranged,
25.4 You must have shown an acceptable payment history within this Rental Agreement and not have had more than an average of 3-days late payments per month over the term of the contract. For example: 18-days over a 6-month rental.
25.5 We will require you to evidence affordability, and basic up to date status checks to qualify for your next vehicle.
25.6 Depending on the replacement vehicle you choose, there may be a gap between the return of this vehicle and the delivery of your next vehicle. This may be up to 28-days or more.
25.7 We reserve the right to decline or amend an application for a replacement car. We also reserve the right to amend the terms or decline the Loyalty Bonus as we see fit depending on circumstances at the time of change over.
25.8 The Loyalty Bonus only relates to the first payment element of your rental.
26. Personal Data & Privacy Notice
By entering into this rental agreement, you agree that we can process and store your personal information in connection with this agreement including data collected from the vehicle. We may use your information to analyse statistics, for market research, credit control and to protect our assets. You agree that if you break the terms of this agreement, we can pass your personal information to credit-reference agencies, debt collectors, the police or any other relevant organisation. For security reasons, the vehicle will have a Tracker and telematics device fitted. You must not interfere with or remove this device. Any information that is gathered from this technology will be for our use and we reserve the right to provide the location data from this system to any organisation we deem necessary, including, although not exclusively, Police, collection agent or insurer. All personal data is handled in accordance with the General Data Protection Regulations. For more information on how your data is handled, please visit https://vrooma.co.uk/privacy-policy/, or request a copy which will be emailed to you. Please send your request to privacypolicy@vrooma.co.uk .
27. Ending this agreement
22.1 We reserve the right to end this agreement if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We may end this agreement if you do not meet its main conditions.
27.2 if you are a company, we will end this agreement if:
– you go into liquidation.
– you call a meeting or creditors.
– we find out that your goods have been taken away from you until you pay off your debts; or
– you do not meet any of the conditions of this agreement.
27.3 If we end this agreement, it will not affect our right to receive any amount you owe us under the condition of this agreement. We can also claim reasonable costs from you if you do not meet the conditions of this agreement.
27.4 In the event of non-payment or failure to comply with any of the terms and conditions of this agreement, we may repossess the vehicle. You agree to this and give us permission to access your premises to do so. We will charge you any reasonable expenses and amounts for doing so.
27.5 We always reserve the right to request and action the return of our vehicle for any reason we deem appropriate.
28. Complaints Procedure
Should you wish to submit a complaint, we will always attempt to resolve your issue as quickly as possible. You may contact us in the first instance by telephone to 01244 604685, or in writing to: Customer Service Department, Vrooma Vehicles Ltd, The Old Fire Station, 77 Church Street, Connagh’s Quay, Deeside, Flintshire, CH5 4AS, or email to: enquiries@vrooma.co.uk. Receipt of a complaint will be acknowledged within 1-working day. The complaint will be investigated and a possible outcome reached, or further information requested, and together with a summary of the complaint’s procedure and an outline of your rights will be emailed or posted to you within 5-working days. A final response to your complaint may take up to 30-working days. Working days referred to our Monday to Friday (excluding Bank Holidays).
30. Finance House
The Hirer acknowledges that the Finance Houses used by the us to fund Goods have certain rights under this agreement, even though are not signatories of the same. These rights include: The right to visit or enter the Hirer’s home or place(s) of business to ascertain the whereabouts of any Goods funded by them; The right to uplift the Goods if the Hirer is in payment arrears to the Lessor or if the Lessor is in any breach (or howsoever described) under any Agreement between the Lessor and the Finance House; In the event that the Lessor enters administration, receivership or liquidation and has not paid the Finance House for the Goods, the Finance House has the absolute and immediate right to enter the Hirer’s premises or those of the Hirer’s customers to identify the whereabouts and uplift the Goods; Alternatively, the Finance House may, at its complete discretion and without prejudice to their rights agree to enter into a direct relationship with the Hirer to continue leasing the Goods until the end of the Contract Period under this Agreement. Subject to the Finance House’s agreement, if the Lessor goes into administration, liquidation or receivership the Hirer shall be entitled to make Rental payments to the Finance House directly so as to avoid termination of the Contract Period of that Agreement, such as payments must be made without set off, deduction or counterclaim.
31. The Law
This agreement is governed by the laws of England & Wales and shall have exclusive jurisdiction over all disputes between parties whether under this agreement or otherwise. This agreement contains the main conditions which we have agreed and replaces any written or verbal agreements we have with you previously relating to this vehicle.
Summary of Main Charges
| Daily Late Payment Fee for Rental Payments: | £ 15.00 + VAT |
| Daily Late Payment Fee for Other Items: | £ 1.50 + VAT |
| Daily Late Return Fee per Day: Past the required collection date. | 2 x Rental Amount |
| Speeding, Penalty Charge Notice & Similar Admin Fee: | £ 35.00 + VAT |
| Speeding, Penalty Charge Notice: If Paid by Vrooma | Cost of Event |
| Aborted Collection Charge: If cancelled within 24-hours | £195.00 + VAT |
| VE103B To Take your Vehicle Abroad. | £ 45.00 + VAT |
| Refuelling Labour Charge: If insufficient Petrol/Diesel | £ 20.00 + VAT |
| Recharging Labour Charge (if insufficient Charge in Electric Vehicle) | £ 55.00 + VAT |
| Compound Collection Labour Fee (Vrooma collecting your vehicle from a third-party storage, compound, impounded) | £ 95.00 + VAT |
| Compound Collection Fee (Payment to release the vehicle from third party storage, compound, impounded) | £ Variable |
| Service Charge Fee: Missed, Late, or Incorrect | £600.00 + VAT |
| Service Charge at Dealer on Return: Missed, Late, or Incorrect | £ Variable |
| Standard Valet Fee (if required) | £ 45.00 + VAT |
| Windscreen Replacement or Repair: Admin Charge | £ 30.00 + VAT |
| Deep Clean Valet Fee: Vans, Pets, Smokers | £ 80.00 + VAT |
| County Court Administration Fee: | £200.00 + VAT |
| Repossession Charge: | from £400.00 + VAT |
| Repossession Administration Charge: | £ 70.00 + VAT |
| Vehicle Damage : Cost of parts & labour for any repairs or similar | £ Variable |
| Vehicle Damage : Admin & Labour Charge | £ 40.00 + VAT |
| Additional Mileage Charge (per mile): | £ 0.50 + VAT |
| Return of Items Left in Vehicle: Admin Fee: | £ 35.00 + VAT |
| Return of Items Left in Vehicle: Royal Mail Postage Fee: | £ Variable |
Other charges to that shown above may apply.
You will be provided with 30-days prior notice of any change to any of the charges shown in this document.
