We take the privacy of our customers data and information very seriously. We ask that you read this Privacy Policy (‘the Policy’) carefully as it contains important information about how we will use your personal data. If you have any questions regarding our Privacy Policy, please email us at: enquiries@vrooma.co.uk , or, write to us at: Vrooma Vehicles Ltd, The Old Fire Station, 77 Church Street, Connah’s Quay, Deeside, Flintshire, CH5 4AS
The following data privacy notice explains the circumstances in which we will collect personal data from you, why it is being collected, how we will use it and to whom we might disclose it to if necessary. This privacy statement applies to the information held about you as an individual, also known as personal information. By providing personal information to us, you acknowledge that you understand and agree to the terms of this privacy statement and the subsequent processing of your personal information in accordance to this privacy statement.
Who Are We and What Do We Do
Vrooma Vehicles and Vrooma are trading styles of Vrooma Vehicles Ltd. Our registered office is Vrooma Vehicles Ltd, The Old Fire Station, 77 Church Street, Connah’s Quay, Deeside, Flintshire, CH5 4AS. Company Number: 16255978. We provide a range of vehicles on rental contracts to businesses and private customers.
The Data Controller
Vrooma Vehicles are committed to complying with the UK’s Data Protection law and the EU General Data Protection Regulation (GDPR) for the protection of personal data, as well as the principles of data security being applied to how our services are applied. If you have any questions about this privacy notice or how we use your personal data, please contact us in writing:
Data Protection Officer, Vrooma Vehicles Ltd, The Old Fire Station, 77 Church Street, Connah’s Quay, Deeside, Flintshire, CH5 4AS
Request for Personal Data
When making an enquiry or obtaining a quotation, information, or applying for leasing or rental with Vrooma Vehicles, we will collect, store and use elements of your personal data. The processing of this personal data is a contractual requirement and is necessary so Vrooma Vehicles can administer and process your request/application and so that we can provide the products and services you have requested from us.
When you approach Vrooma Vehicles to engage in our services, we will ask your consent to collect and process your personal data. Failure to provide this consent and/or personal data may mean we will be unable to assist you and provide the information you require.
What Information will we Collect and Store
When engaging the services of Vrooma Vehicles, you will eventually need to disclose to us the following information, but not limited to:
a) Personal Information – your name, gender and date of birth
b) Contact Information – your address, phone numbers, email address, business name
c) Employment details – your current and previous employer and income details
d) Financial Information – your bank account number, sort code, bank transactions, your financial status, your description of your credit history
e) Identification and Evidence of Address – copies of your driving licence, passport and document(s) to confirm your address (residence).
We will also monitor, record, store and possibly use any telephone, email or other electronic communications with you for training purposes so that we can check any instructions given to us and to improve the quality of our customer service.
Any personal data we collect from you will not be transferred outside the United Kingdom and will not be provided to any third party for commercial purposes.
Website Cookies
Vrooma Vehicles uses cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Examples of Cookies we use:
a) Session Cookies – We use Session Cookies to operate our Service.
b) Preference Cookies – We use Preference Cookies to remember your preferences and various settings.
c) Security Cookies – We use Security Cookies for security purposes.
Vrooma Vehicles uses the collected data for various purposes:
a) To provide and maintain our Service
b) To notify you about changes to our Service
c) To allow you to participate in interactive features of our Service when you choose to do so
d) To provide customer support
e) To gather analysis or valuable information so that we can improve our Service
f) To monitor the usage of our Service
g) To detect, prevent and address technical issues
h) To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
The nature and content of the information collected via cookies differs, as does the period for which this information is retained. In line with our data protection obligations, we will ensure that this retention period is not excessive, and that the data is only retained for as long as is necessary for the purpose for which it was collected.
The data listed above is only analysed for statistical purposes and for improving our internet presence, then it is deleted. We will not attempt to personally identify you from your IP address unless required to as a matter of law or regulation or in order to protect our, or our other customers’ rights.
Most browsers automatically accept cookies but you can set your browser options so that you will not receive cookies and you can also delete any existing cookies from your browser. Should you wish to opt out of Google Analytic tracking across all websites please visit: http://tools.google.com/dlpage/gaoptout. Please note, you may find that some parts of the site will not function properly if you refuse cookies.
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Direct Marketing Communications
If you have chosen to opt-in to our direct marketing communications, we will use your information to inform you about relevant products and services available through us which may be of interest to you. We may also use your information to inform you about products and services which we can introduce from selected businesses.
You have a right to opt-out of our direct marketing communications at any time. You can opt-out by emailing optout@vrooma.co.uk.
Links to Websites of other Third Party Providers of Products and Services
Please note that this data privacy notice only applies to Vrooma Vehicles websites and any business relationship directly through Vrooma Vehicles. We are not responsible for and have no control over any information that is submitted to or collected by third parties, such as those where our website may provide links and banner advertisements to third party sites. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third-party sites to ensure they comply with the applicable data protection regulations.
Retention of Data
Vrooma Vehicles will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Transfer of Data
Vrooma Vehicles takes the control of your privacy seriously and the information we hold about you is confidential. We will only disclose it outside of Vrooma Vehicles in the following circumstances:
a) you have given us your consent to do so
b) it is necessary for the arrangement of the product or service of which you will have been made aware
c) in order to obtain the services of professional bodies (e.g. debt collection)
d) we or others need to investigate or prevent crime (e.g. to fraud prevention agencies)
e) the law or police require it
f) regulatory or governmental body requests or requires it, even without your consent
g) there is a duty to the public to reveal the information
To administer your contract, we may need to share some of your personal information with other data controllers for the purposes of delivering specific products and services to you. You agree that we can share or use your personal data with any of our appointed agents or suppliers to allow us to provide you services and products you have asked us to provide you under this agreement, such as to obtain vehicle related finance or rental, facilitate delivery of your vehicle, or arrange any other product or services related to your new vehicle, or notify you of a vehicle safety recall.
Data controllers which we may share this information with may include:
a) Credit reference agencies (to propose you for vehicle finance)
b) The finance provider (to generate the finance agreement)
c) The supplying dealer group (to order and deliver the vehicle)
d) Claims handling and fraud prevention agencies (to investigate or prevent crime)
e) Insurance companies (to administer insurance agreements)
Legal Requirements
Vrooma Vehicles may disclose your Personal Data in the good faith belief that such action is necessary to:
a) To comply with a legal obligation
b) To comply with a County or High Court action
c) To protect and defend the rights or property of Vrooma Vehicles
d) To prevent or investigate possible wrongdoing in connection with the Service
e) To protect the personal safety of users of the Service or the public
f) To protect against legal liability
Credit Checks
If your application requires a credit search, we will inform you in advance. In considering your application, most, although not necessarily relevant to all the contracts we provide, a soft credit search may be required through a credit reference agency. Soft searches have no impact on your credit score and are not visible to other organisations and only you can see them on your report.
Data Security
We currently safeguard personal data by storing it on secure industry software and use secure formats for emailing and completion of documents. Whilst we will use all reasonable efforts to safeguard such personal data, you acknowledge that the use of the internet and email is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
Breaches
If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify the Information Commissioner’s Office, and you, without undue delay.
Subject Access Requests
You have the right to request access to a copy of the personal information that we hold about you. This is also known as a ‘Subject Access Request’. This information is provided to you free of charge however, we can refuse to respond or charge a ‘reasonable fee’ of £10 inc. VAT when a request is manifestly unfounded, excessive or repetitive. We will provide this information in a structured, commonly used format and machine-readable form.
If you would like to submit a Subject Access Request, please contact our Data Protection Officer in writing to: Data Protection Officer, Vrooma Vehicles Ltd, The Old Fire Station, 77 Church Street, Connah’s Quay, Deeside, Flintshire, CH5 4AS.
We will response to your request without delay and within one month of receipt of your request. In certain circumstances when there is a complex request, the response may take up to a further 2-months.
Rectifying or Updating Personal Data
If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification. You can let us know about any changes to. Where possible and relevant, we will also inform any third parties to whom we have disclosed the personal data so they can rectify their records.
We will typically respond and implement your request for amendments or additional information within one week.
Your Data Protection Rights under GDPR
Vrooma Vehicles aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you.
a) The right of rectification – You have the right to have your information rectified if that information is inaccurate or incomplete.
b) The right to object – You have the right to object to our processing of your Personal Data.
c) The right of restriction – You have the right to request that we restrict the processing of your personal information.
d) The right to data portability – You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
e) The right to withdraw consent – You also have the right to withdraw your consent at any time where Vrooma Vehicles relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
Please note, by withdrawing consent, Vrooma Vehicles may be unable to execute the contract that you have entered into with us and will result in termination of our services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
How to Complain
If you wish to complain to the Information Commissioners Office (ICO) if you are unhappy with how we have used your data. The ICO’s address is: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113. Vrooma Vehicles Ltd is registered with the ICO – reference number: ZB867013.
Updates to the Privacy Policy
This privacy policy was last updated on 18th February 2025.
Due to further developments with GDPR, this Privacy Policy will be reviewed, and may change, from time to time. Vrooma Vehicles reserves the right to change this data protection information at any time.
Contact Us
We welcome your feedback and if you have any questions about this Privacy Policy, please contact us:
By email: enquiry@vrooma.co.uk or write to us at: Vrooma Vehicles Ltd, The Old Fire Station, 77 Church Street, Connah’s Quay, Deeside, Flintshire, CH5 4AS.
